We ship domestically within Australia. Your orders will be dispatched and posted within 1-2 business days. Once dispatched, shipping time will vary depending on the type of shipping selected.

​Standard Shipping
Standard shipping parcels are sent via Australia post. Standard shipping days Monday – Fridays excluding major holidays.

$10 - 6-18 business days
FREE - When you spend $100

Express Shipping
$15  - 1-5 business days

We strive to fulfill orders to the best of our ability; however, there may be certain shipping restrictions or limitations.

If you have any questions regarding shipping restrictions or if your order falls under any of these limitations, please contact our customer support for further assistance.

We strive to process and pack your orders with care and efficiency. Please allow 1-2 business days for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.

To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.

Please note that it may take a short period for the tracking information to become available after the shipment has been processed.

While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 7 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy. 

Please enter address information carefully as we will not be responsible for missing parcels sent to incorrect addresses. Please note that once your parcel has been dispatched, The Lash Spot accepts no responsibility for lost or damaged parcels. Please choose your items carefully as we do not offer refunds or exchanges if you change your mind.

We go to great lengths to pack your orders safely, however if there is an error with your order please send us an email with photos to hello@thelashspot.com.au within 24 hours of receiving your order.

We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available Monday – Friday 9-5pm. You can reach us via email at Hello@thelashspot.com.au or by calling 0424252743.

This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.

Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. 

Using a Work Address
If you are providing a work address, please always include the level (if a multi story building) and the name of the company as Australia post  will return to sender if you do not make these details clear. 

Redelivery due to incorrect or incomplete address
We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge of the same shipping price in your order for standard registered post

Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.