Please enter address information carefully as we will not be responsible for missing parcels sent to incorrect addresses. Please note that once your parcel has been dispatched, The Lash Spot accepts no responsibility for lost or damaged parcels. Please choose your items carefully as we do not offer refunds or exchanges if you change your mind.

We go to great lengths to pack your orders safely, however if there is an error with your order please send us an email with photos to hello@thelashspot.com.au within 24 hours of receiving your order.

We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available Monday – Friday 9-5pm. You can reach us via email at Hello@thelashspot.com.au or by calling 0424252743.