Salon Policy

Please read carefully as continuing to book an appointment is confirmation that you agree to following:

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• Arrive on time
• Switch phones to silent


• Arrive makeup-free around the eyes & with clean lashes
• No caffeine on the day of your appointment
• Infill appointments must book within 2-4 week time frame, anything over 4 weeks will be charge full set price


No cancellations or changes allowed within 24 hours of the appointment. Cancellations, rescheduling, No show, or missing your appointment within 24 hours will result in a fee equal to 50.00% of the booking.

This fee is non refundable.


Call or text 0424252743 If you are running late to an appointment. We will try to accommodate you as best we can, however, cannot guarantee to perform full service due to that late arrival. You will be charged the total amount of the service that was booked in for.


If you are unsatisfied or having issues with your service contact The Lash Spot at any time. Your feedback is important to us, and we want the best service outcome for our clients. No refunds are given for services rendered; however, we will be happy to look over any concerns & touch-ups to your liking. (There will be no complimentary touch-ups if the client hasn't followed The Lash Spot aftercare advice given.)


Clients are expected to follow all aftercare instructions. By confirming your appointment, you are agreeing to be 100% accountable for your aftercare - improper aftercare can result in clients being unsatisfied with results, infections or allergic reaction. The Lash Spot is in no way responsible for these issues if you have not followed our aftercare instructions.